COVID-19 Visitation Update
We understand many of you are thrilled to see your loved ones again, but it is essential that you stay home if you are not feeling well. As businesses begin to reopen and we venture out into the world again, we acknowledge potential visitors are susceptible to spreading COVID-19, which is why we have implemented these policies and follow federal, state, and local guidelines. The safety of our residents, their families and our associates is paramount at this time and our team is dedicated to making sure we go above and beyond to comply with all necessary safety guidelines.
A Message from Our CEO
As the COVID-19 pandemic sweeps over our senior communities it is important that everyone know just how much we care for those and their families impacted from this virus. One death is too many and the pain and suffering of those diagnosed and being treated for COVID-19 is an ever-present reminder of the need of our commitment to ensuring the safety of residents, their families, associates and all who contact those within our community.
We are doing everything possible to provide the best possible care during this pandemic and have taken every precaution to keep our seniors and staff safe during this unprecedented time. We have ensured necessary supplies and equipment are available at our communities and care centers and are testing and taking care of those who need treatment. We have implemented multiple safety procedures (www.spring-hills.com) and work tirelessly to provide comfort, care and support.
In addition, we have provided additional staff for treatment, created COVID-19 locations for those testing positive for the virus and have sought to communicate with anyone having a concern through daily and weekly phone calls, e-mails, and video sessions. We realize what a tremendous effect this
pandemic is upon resident, families, and staff and are doing our best to provide daily updates on our website regarding this situation.
While the present situation is dire, it will get better in time if we continue to work as hard as we can and do everything possible to make things better. That is our commitment to you.
Alexander C. Markowits, LNHA
Letters of Appreciation During COVID-19
Today I was able to visit mom as an essential caregiver. This whole time has been very confusing for mom… I was not sure what to expect to be honest. I had all of my cleaning supplies including my vacuum cleaner and expected to spend most of the essential caregiver visit cleaning… I’m emailing today to tell you that I was very pleasantly surprised! I would like to specifically mention the housekeeper Julia, whom I have never met until today. She was actually in the room cleaning when I arrived, and she was doing a fantastic job. Top to bottom of bathroom, kitchen area, bedroom area. She was wiping down surfaces, pulling chairs out, vacuuming, you name it. In addition to this, she was extremely friendly. Mom says that she is so kind and helpful and anything that mom needs help with she is happy to comply. I really appreciate Julia and want to make sure you know about that.
Thank you, as well for your smile and laughter throughout these past six months which has been so hard for everyone. You have had a lot on your plate to be sure, and you have handled it all admirably. I look forward to the time when we can get back to a more normal visiting schedule!
-Susan, Daughter of Morristown Assisted Living Resident