This article was originally published on Lakeland Patch.com and Orlando Patch.com
Tips offered from Spring Hills Assisted Living Communities & Poet’s Walk Memory Care Communities
Keeping a senior loved one safe in an emergency can be an overwhelming responsibility. Whether it’s due to extreme weather conditions, a natural disaster, fire, extended power failures or something with other serious circumstances, there are many steps to take to provide as much comfort and safety as possible. Lesa Scott, Vice President Resident Services & Program Development for Spring Hills Senior Communities and Poet’s Walk, Spring Hills Memory Care Communities, believes that providing support for those in need is most important.
Recently, when Hurricane Harvey struck the state of Texas, there was a family in great need of help for their mother. They were able to find immediate refuge at Poet’s Walk San Antonio. The family was so relieved that the son wrote this to Poet’s Walk, “I cannot thank you enough… My mom was displaced from her facility due to the hurricane, and in less than 24 hours she was moved and settled in… This was the most unbelievable customer service experience I have ever witnessed…I will be forever indebted to Poet’s Walk.” Scott said the staff felt personally rewarded to be helpful to this family in such a stressful situation.
Scott has created a set of steps to help families prepare for emergencies or what to do during an emergency. She said, “Providing a sense of comfort for seniors during a crisis situation is often the best way we can be helpful. There is much we can’t control, but if people in charge stay calm and reassuring, it is the beginning of easing fears of seniors. We are including several tips that we hope will be useful.”
USEFUL TIPS PRIOR TO AND DURING EMERGENCIES:
PRIOR TO EMERGENCY:
DURING AN EMERGENCY:
These tips and more are already proving to keep the residents at all Spring Hills and Poet’s Walk communities safe in an emergency. When Hurricane Irma hit Florida, Nick Lynn, Spring Hills Lake Mary Assisted Living Executive Director, took it one step further by opening the doors to all of the Spring Hills Lake Mary staff and their families. “Our building has many safe areas when sheltering in place and being safe is what’s most important,” Lynn said. “I knew that some of my staff and their families needed help so bringing them here where we had shelter, food and water was important to me. It also meant that our residents, who were afraid during the storm, had their caregivers they’ve grown to love here to help them. We wound up with a community filled with amazing support during the Hurricane.”
About Spring Hills Hunter’s Creek & Lake Mary Assisted Living:
The Spring Hills Hunter’s Creek and Lake Mary Assisted Living Communities provide premier assisted living and memory care with the finest amenities in the Orlando area. Spring Hills Hunter’s Creek is located at 3800 Town Center Blvd., Orlando, FL 32837. Spring Hills Lake Mary is located at 3655 West Lake Mary Blvd., Lake Mary, FL 32746. For additional information visit www.springhills.com.
About Spring Hills Senior Communities & Memory Care Communities:
All Spring Hills Senior Communities and Poet’s Walk Memory Care Communities offer a distinctive and innovative approach to assisted living, memory care and Home Care Services as led by Alexander Markowits, President/CEO. Signature Touches is the company’s approach to offering services that are designed to meet the needs and preferences of residents and clients. Personal choice is top priority, which is exemplified by recreational programs led by professionals in one of the company’s eight Spring Hills communities located in NJ, VA, OH and FL, in the company’s Poet’s Walks communities located in TX, NV, VA and soon-to-be FL, or in their own home. For more information about their commitment to senior living, including information on Spring Hills Home Care Services, visit www.springhills.com or www.poetswalk-spring-hills.com.
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