This article was originally published in the Orlando Patch and the Lakeland Patch
Spring Hills Hunter’s Creek Assisted Living Wins 2017 Excellence in Action Customer Award
The Assisted Living community received the Customer Award for its commitment to providing quality senior care in Orlando
Spring Hills Hunter’s Creek Assisted Living received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database, the largest source of long-term care and senior-living satisfaction metrics in the nation.
Spring Hills Hunter’s Creek Assisted Living received the Customer Award for its commitment to providing quality senior care in the Orlando community.
“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”
Karen Decker, Executive Director of Spring Hills Hunter’s Creek said, “The staff at Spring Hills Hunter’s Creek understands the difficulty that comes with placing a loved one in an assisted living community. We are committed to providing our residents with the highest quality of care; this award confirms that we are succeeding.”
Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2016. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent). Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing facilities on either the question, “What is your recommendation of this facility to others?” or the question, “What is your recommendation of this facility as a place to work?”
“Caring with a Commitment to Quality is not just a motto at all of our Spring Hills Senior Communities, it’s a way of life for our associates” said Alexander Markowits, Spring Hills Senior Communities President/CEO. “I am so proud of the associates for their dedication to our seniors and their families to be honored with such a prestigious award.”
This is the first year that Spring Hills Hunter’s Creek Assisted Living has won this national award. They specialize in home care services, luxurious assisted living homes, memory care services and individualized care.
About NRC Health:
NRC Health post-acute customer experience solutions help improve quality in all long-term care and short-term stay settings, including skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. NRC Health is focused on enabling human understanding across the care journey. As long-term care providers continue to broaden their offerings and align with hospitals and health systems for plan-of-care transition partnerships, our post-acute customer experience solutions open the door by demonstrating proactive leadership in quality measurement and improvement. NRC Health is headquartered in Lincoln, Nebraska. For more information, call 1-800-388-4264, write to info@nrchealth.com, or visit www.nrchealth.com.
About Spring Hills Hunter’s Creek Assisted Living:
The Spring Hills Hunter’s Creek Assisted Living Community provides premier assisted living and memory care with the finest amenities in the Orlando area and is located at 3800 Town Center Blvd Orlando, FL 32837. For additional information visit www.springhillshunterscreek.com or call 321-348-9653.
About Spring Hills Senior Communities & Memory Care Communities:
All Spring Hills Senior Communities’, Home Care Services, Assisted Living Communities and Poet’s Walk Memory Care Communities offer a distinctive and innovative approach to home care services, assisted living, and Alzheimer’s care as led by Alexander Markowits, President/CEO. Signature Touches is the company’s holistic approach to offering individualized care and services that are designed to meet the needs and preferences of residents and clients. Personal choice is top priority in one of the company’s eight Spring Hills assisted living communities or in client’s homes with Spring Hills home care services located in NJ, VA, OH, FL and NV, or in one of the company’s Poet’s Walk memory care communities located in TX, VA and NV as well as soon-to-be FL and IN. For more information about their Caring with a Commitment to Quality dedication to senior living, visit www.springhills.com or www.poetswalk-springhills.com.