Excellence in Action award recognizes superior commitment to quality
Spring Hills Hunter’s Creek Assisted Living has received the Excellence in Action award from My InnerView by National Research Corporation for outstanding customer satisfaction. This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation.
“We are honored to have received this award,” said Karen Decker, Executive Director of Spring Hills Hunter’s Creek Assisted Living. “We are very committed to ensuring that our residents are well cared for, and happy too. This recognition shows us that we are doing it right and we look forward to continuing this practice.”
“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience”, said Rich Kortum, Director of Strategic Partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”
Spring Hills Hunter’s Creek Assisted Living has been a part of the Orlando community for 16 years. The organization specializes in assisted living and memory care.
This is the first year that Spring Hills Hunter’s Creek Assisted Living has earned this national award.
Spring Hills Hunters Creek Assisted Living Community provides assisted living and memory care with the finest amenities and is located at 3800 Town Center Blvd. in Orlando, FL, 32837. For more information, visit www.springhillshunterscreek.com or call 321-332-0013.
About National Research Corporation:
For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities.
About Spring Hills Senior Communities & Memory Care Communities:
All Spring Hills Senior Communities’, Home Care Services, Assisted Living Communities and Poet’s Walk Memory Care Communities offer a distinctive and innovative approach to home care services, assisted living, and Alzheimer’s care. Signature Touches is the company’s holistic approach to offering individualized care and services that are designed to meet the needs and preferences of residents and clients. Personal choice is top priority in one of the company’s eight Spring Hills assisted living communities or in client’s homes with Spring Hills home care services located in NJ, VA, OH and FL, or in one of the company’s Poet’s Walk memory care communities located in VA and TX as well as soon-to-be NV, CO, FL, and IN. For more information about their Caring with a Commitment to Quality dedication to senior living, visit www.springhills.com or www.poetswalk-springhills.com.