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Reduction in Falls and 50% Fewer Hospitalizations: Spring Hills Senior Communities Puts PointClickCare to the Test

November 15, 2016 | Blog

Spring Hills Senior Communities is a thriving, growing network of assisted living, home care, and memory care communities, currently with 17 locations throughout the U.S. in Florida, New Jersey, Nevada, Ohio, Texas and Virginia. The vision of Alexander Markowits, President/CEO, since 1999, has been to grow responsibly. The organization is a great example of a community which has been able to successfully scale up in size, while continuing to improve the quality of care they provide.

Yet, Spring Hills once struggled with many of same issues that hamstring so many senior living communities; disconnected processes, tedious systems, outdated paper record keeping. The leadership team realized that, to achieve the high performance bar they set for their growing communities, they would need all hands on deck. That meant putting in place a unifying set of electronic human resources, or “EHR” tools and technology.

Here were their prime challenges:

  1. Physically travelling to each campus for compliance purposes and to assess and resolve issues was becoming less feasible.
  2. Accurately comparing and contrasting performance among communities without a centralized view was time consuming.
  3. Nurses and caregivers were wasting valuable care time walking to and from patients to the wellness center to access status and enter updates.
  4. Billing accuracy was impacted, as nurses lacked a convenient way to enter special care and services information, instead having to wait to enter data at the wellness center.

Senior Vice President of Operations, Elena Ortiz, and Vice President of Resident Services and Program Development, Lesa Scott met with senior management and key team members to hammer out a list of key goals, prior to reviewing EHR solution providers:

Spring Hills Senior Communities selected PointClickCare’s Senior Living Platform (PointClickCare is a Senior Housing Forum partner). Not only did the solution boast an excellent track record, it was modular and scalable, which would allow Spring Hills to implement it in manageable steps without disrupting day to day operations. The modules they installed were: Resident Care, Point of Care, Billing, and eMar for medications management.

The implementation process went even smoother than anticipated and Spring Hills was able to roll out all 4 modules in 8 communities in less than a year! Both the operational and quality of care benefits exceeded the Spring Hills management teams’ expectations.

Operational Benefits

The net benefit of the above was a team that was more connected, less stressed and able to spend more quality time with residents.

That led to some even more dramatic results:

What did the users of the PointClickCare system have to say?

With any technology installation, the solution is only as good as it is easy to use. PointClickCare delivered. According to Elena and Lesa, even the most technology-challenged nurses love it. They both regularly hear comments such as “Easier than I thought!”

“One of our nurses is very ‘old school’ and hates computers,” Lesa explains. “Totally afraid of new technology. Until PointClickCare. Now, she’s our best user!”

You can learn more about the PointClickCare Senior Living Platform here.

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