Spring Hills Lake Mary

3655 West Lake Mary Blvd., Lake Mary, FL, 32746 | 407.688.1660

A Strong Support System is Key to Happiness

Experience senior living at its finest at Spring Hill Senior Communities in central Florida. We are a home health registry in Lake Mary, FL that also offers assisted living and memory care. Distinguished among senior living communities, we demonstrate “Caring with a Commitment to Quality,” by offering Signature Touches, a set of programs and services unique to Spring Hills. Your loved one will enjoy all the comforts of home in a safe, secure atmosphere that celebrates independence and offers resort-like amenities. Practicing holistic health care, our experienced, professional associates are on hand 24 hours a day to assist residents and their families.

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Signature Touches | The Essence of our Approach to Senior Living

Our holistic approach is the cornerstone of our services that we call Signature Touches. Our personalized approach starts from the moment we meet as we discover more about you and your family. From an engaging lifestyle to dining that truly satisfies, our services are dedicated to caring for our residents in a community environment. Focusing on specific needs and desires, allows us to customize care that enhances quality of life, respect time-honored passions, and engage residents in new experiences. Staff members from every department, recognize the uniqueness of our residents, and each has a role to play. We provide an innovative wellness system, Signature Trends, provides real time data and increases efficiency so our teams can spend more one on one time with our residents. Residents experience life at Spring Hills communities through our Signature Touches programming.

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Learn More About Our Signature Touches, Services + Care

Memory Care | Living with Dignity + Purpose

The essence of our philosophy to dementia programming is to provide person centered care. Our innovative memory care program is based on the strengths and interests of our residents, providing the ability to choose, maintain a sense of dignity, value, and purpose. We provide supportive and open communication with our families. All Care Partners are trained in Alzheimer’s and dementia care, focusing on caring with a commitment to quality and exceeding the expectations of our residents and their loved ones.

This Is The Moment That Matters

Safety is essential to the wellbeing of our memory care residents and peace of mind for those that love them. We take a proactive and respectful approach using technology to:

Provide real-time data
Increase efficiency for more one-on-one time
Connect with other healthcare providers

Care Flowers is a communication tool to understanding residents needs and appreciating what they may be trying to share. Different flowers represent certain wishes, thoughts, and feelings to help support a resident’s choice, independence and engagement efforts.

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Caring to Exceed Expectations

We have learned something in our 20 years of senior care experience: people respond to people. Our associates understand that being attentive to an individuals likes and dislikes is important for their happiness, and happiness is key to the health of body, mind and spirit. This is the essence of Signature Touches, our holistic approach to living. Our clinicians know that the more they engage patients face-to-face, the more that patient feels cared for and accountable to following their recovery plan. Building trust through personal relationships with the people in our care and their families is at the heart of all we do at Spring Hills, and exceeding expectations is our joy and privilege.

Our continuum of care combines proactive clinical care and personalized support at every
stage of an individual’s health care journey. Our multidisciplinary care team ensures that every critical transition, such as the move from hospital to home or the move from home to a long-term care residence, is safe and seamless.

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Home Care | Private, Personalized Care in the Comfort of Your Home

Not ready to make the big move? We understand. For seniors whose happiness is being at home, our Home Care Services provide flexibility, personalized support and the assurance of safety. Our dedicated certified Home Health Aides (CHHAs) are trained to care for individuals with chronic illnesses and conditions such as dementia, cardiovascular disease, and osteoporosis. We provide condition-specific education, exercise programs, and other assistance to help individuals manage their condition while living where they feel best. If the big move is causing added anxiety, ask us about our Welcome Home Program.

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“Visited my sister, Nola Holton, today at Spring Hills, Lake Mary, memory care unit. I am so pleased with my sister’s state of mind and body today. I don’t know the names of all of the people responsible for her care. Latifa or Sophia or Beth could be most responsible for Nola being happy there. I so greatly appreciate that her toe nails were cared for and that her hair was clean. Her state of mind was better also. Deepest thanks for those who care.”

K. Story, June 2021

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4.2

Based on 63 reviews

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J B

02:20 03 Aug 23

Very caring staff. Thank you Amanda, Jesus, Deana and Gene for making the move in experience an easy one for us. We have been very pleased so far.

Cynthia Kirkwood

23:19 14 Apr 23

My father loves his new home here. Most of the staff are great. David is a server in the dining room and we absolutely love him. He makes sure the residents are ordering a well balanced diet. Luz is just wonderful. She is so sweet and caring with the residents. She is very in-tune to their needs. As a nurse myself and certified in Dementia care I want the best for my dad.We put a communication board up so we could communicate some of my dad's needs and everyone has been very great with it. One caregiver wrote that he needed deodorant, which was great. My sister and myself see my dad most everyday, so we can use the board to communicate with the staff and some of our wishes as family. My sister and I wash his clothes and bedding. We write it on the board when his sheets are changed as so the staff doesn't change it. Unfortunately one caregiver, Annette, just gives us push back with the board. She changed his sheets 2 days after I changed his bedding and my sister asked her if she looked at the board and she stated" I don't look a no board. We change the sheets on Monday." All the staff know we do this. She was yelling at my sister in front of my dad causing him anxiety and my sister had to raise her voice just to speak with her because she kept interrupting her. My da was so upset he soiled his pants and had to be changed.I was on the phone and heard the whole conversation and she was very unprofessional.I came up to the facility and asked her her name and then went into my dad's apartment and rewrote on the board that family will change sheets and he needs depends on during the day, which she argued why he needs the depends on at a different occasion.I came out and asked for her and she came out and I said that I would like to show her the board and what is written and she immediately started yelling at me and interrupting me. She stated," I don't need to look at a stupid board, that I go by what our books say." She was so loud my dad came out of his room and raised his hand to her to let her know not to do it. I told her that I wasn't going to argue with her and she said,"Then don't." I had to take my dad to his apartment and calm him down and call his guardian. The guardian stated that he would address it AGAIN, because he was just up there an hour before. So when I left I told her the guardian will be up her in awhile to address the board with her and her response was,"I don't care what he does, I ain't looking at no stupid board. And I can't believe you are a nurse. Your patients much hate you." I responded by saying,"Excuse me, my patients love me."She responded by saying, "You are nurse ratchet. Just get the hell out and leave." I was so shocked at her behavior and there was a resident in the hall, who is always there in his wheel chair and he was becoming flushed and upset. As I got into the elevator I apologized to him for having to witness that.She is a bully. This is not the first time she was rude and talking down to my sister and myself. Not to mention how she speaks to my dad, very belittling.My sister and I love the facility and the other staff are wonderful, but Annette bullies us quite often. I'm sorry I had to write this, but other family has mentioned her to me as well.

Cynthia Hicks

02:20 14 Dec 21

I work there. The people that work there are good people..

Teri Smith

16:20 08 Dec 21

We were so blessed to have found this place. They treated my Dad with love and respect, and I am sure he had to be one of their most difficult residents ever. Most of the staff members were absolutely wonderful, sweet, patient and kind to him. He was always clean and well taken care of. The facility is very clean, the food is amazing and there are so many activities during the day that the residents have the option to attend. I loved sitting out on the porch with my Dad. The staff made me feel welcome every time I came in the door. If I had anything negative to say at all, it would be the billing system, as our bill was incorrect literally every month my Dad was there and getting a returned call or email back always took multiple attempts reaching out usually without any response whatsoever. Other than that, they were above and beyond in every other way.

Spring Hills Lake Mary

A Strong Support System is Key to Happiness

Signature Touches | The Essence of our Approach to Senior Living

Learn More About Our Signature Touches, Services + Care

Lake Mary Lifestyle + Amenities

Comprehensive Support for Healthier Living

Options Galore

Physical Health Leads to a Strong Spirit

Living with Dignity + Purpose

Our Story is Your Story

Memory Care | Living with Dignity + Purpose

This Is The Moment That Matters

Caring to Exceed Expectations

Home Care | Private, Personalized Care in the Comfort of Your Home

K. Story, June 2021

See Below for the Latest Activities + Reviews

A Strong Support System is Key to Happiness

Signature Touches | The Essence of our Approach to Senior Living

Learn More About Our Signature Touches, Services + Care

Lake Mary Lifestyle + Amenities

Comprehensive Support for Healthier Living

Options Galore

Physical Health Leads to a Strong Spirit

Living with Dignity + Purpose

Our Story is Your Story

Memory Care | Living with Dignity + Purpose

This Is The Moment That Matters

Caring to Exceed Expectations

Home Care | Private, Personalized Care in the Comfort of Your Home

K. Story, June 2021

See Below for the Latest Activities + Reviews

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